INTRODUCTION TO OPERATIONS AND SUPPLY CHAIN MANAGEMENT PDF
2. Bozarth, C.C. and Handfield, R. B., Introduction to Operations and. Supply Chain Management, Pearson Education, 3. Simchi-Levi, D., Kaminsky, P., . Title: Introduction to operations and supply chain management / Cecil C. Bozarth, 11 Managing Inventory throughout the Supply Chain presents an introduction and overview of operations management. Among the operations and supply chains, and sales and marketing on the demand side.
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Introduction to Operations and Supply Chain Management 1 S1. Operational Decision-Making Tools: Decision Analysis 33 2. Quality Management 54 3. PDF | An Introduction to Supply Chain Management | ResearchGate, the technology infrastructure to support supply chain operations. PDF | This chapter introduces global supply chain and operations management. Free Companion Web-Site: rainbowgiraffe.info INTRODUCING INSTANT VIRTUAL ENTERPRISES INTO SUPPLY.
What is a perfect order? Total Quality Management emphasizes the responsibility of the Quality Control staff to identify and solve all quality-related problems A commitment to quality that goes beyond internal company issues to suppliers and customers A system where strong managers are the only decision makers A process where mostly statisticians get involved Which of the following is not one of the major categories of costs associated with quality?
According to the manufacturing-based definition of quality, quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost quality depends on how well the product fits patterns of consumer preferences even though quality cannot be defined, you know what it is quality is the degree to which a specific product conforms to standards An important feature of supply chain management is its application of electronic commerce technology that allows companies to share and operate systems for: Order processing, transportation scheduling, and inventory management cost-effective flowing of raw materials future downloading of computer systems future merger opportunities Lean production involves 5 Elimination of cost only Improvement of quality only Improvement of speed only Elimination of all types of waste All of the following costs are likely to decrease as a result of better quality except customer dissatisfaction costs maintenance costs scrap costs warranty and service costs Inspection, scrap, and repair are examples of internal costs external costs costs of dissatisfaction societal costs Which of the following activities is not a direct responsibility of operations management?
Determining the exact mix of products and services that the customers will want Designing the operation's products,services and processes Developing an operations strategy for the operations Planning and controlling the operation Total Quality Management emphasizes the responsibility of the Quality Control staff to identify and solve all quality-related problems a commitment to quality that goes beyond internal company issues to suppliers and customers a system where strong managers are the only decision makers a process where mostly statisticians get involved A successful TQM program incorporates all of the following except continuous improvement employment involvement benchmarking centralized decision making authority Which of the following would not be normally considered as a key feature of Operations Management?
A quality loss function utilizes all of the following costs except the cost of scrap and repair the cost of customer dissatisfaction inspection, warranty, and service costs sales costs costs to society Which of the following is the least likely decision to be made by Operations Managers?
Selecting the location and layout of a facility Deciding which market areas to manufacture products for How much capacity is required to balance demand Designing and improving the jobs of the workforce Pareto charts are used to identify inspection points in a process outline production schedules organize errors, problems or defects show material flow Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a 7 Pareto chart Flow chart check sheet Taguchi map Which one of the following would not generally be considered an aspect of operations management?
Work methods Secure financial resources Maintain quality Product or service design A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges.
Who should get the first "shot" at solving the problem? Which of the following is not a key activity of an operations manager? Understanding the needs of customer Continually learning Managing cash flows Exploiting technology to produce goods and services A recent consumer survey conducted for a car dealership indicates that, when downloading a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty.
The dealership should be especially concerned with which dimensions of service quality? Which one of the following best represents a pure service?
Bank loans 8 Computer diagnosis and repair Attending a theatre play Fast food restaurant Salt Fast food Attending a play Vehicle repair Schedule work Secure financial resources Maintain quality Oversee the transformation process Which one of these was not mentioned in the list of recent trends in operations management?
Total quality management Worker involvement Global competition. Which came last in the development of manufacturing techniques? Lean production. Division of labor. Mass production. Craft production. Which function typically employs more people than any other functional area? Information System Operations Marketing Finance Which of the following is not a type of operations?
Which of the following is not true about a lean production system? It puts emphasis on quality, flexibility, and time reduction. It puts emphasis on reducing a company's labor force. It is involved in maintaining and improving the system with lower amounts of inventory. It relies on buffers against unforeseen occurrences.
The inputs to a transformation process include all of the following except Material People Information Assembly Restaurant Dentist Coal Mining Education Which one of the following is not a typical question dealt with by an operations manager? Which one does not use operations management? Craft production. Which function typically employs more people than any other functional area?
Information System Operations Marketing Finance Which of the following is not a type of operations? Which of the following is not true about a lean production system?
It puts emphasis on quality, flexibility, and time reduction. It puts emphasis on reducing a company's labor force. It is involved in maintaining and improving the system with lower amounts of inventory.
It relies on buffers against unforeseen occurrences. The inputs to a transformation process include all of the following except Material People Information Assembly Restaurant Dentist Coal Mining Education Which one of the following is not a typical question dealt with by an operations manager? Which one does not use operations management? A CPA firm. A bank. A hospital They all use it. Zero defects in manufacturing is an unobtainable and misleading ideal 10 is the goal of TQM is readily achievable in all areas is a relevant goal only in electronic assembly Which one is not generally considered an advantage of using models for decision-making?
Providing a systematic approach to problem solving. Emphasizing quantitative information. Providing an exact representation of reality. Requiring users to be specific about objectives. Interchangeable parts. Which of the following is not a typical supply chain member?
Retailer s Creditor Wholesaler Producer Customer Quality is both quantitative and Supportive Qualitative Measurable Conclusive When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a 11 Channel Of Distribution Value Delivery Network Supply Chain Supply And Demand Chain A company's channel decisions directly affect every.
From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by Channel members. Intermediaries play an important role in matching. Marketing logistics involves getting the right product to the right customer in the right place at the right time.
Which one of the following is not included in this process? Raw materials and specialised services procured are converted into useful service offerings and finaly distributed to customers in following Industry Hotel Cement Sugar Refinery Which of the following is not an area of responsibility for a logistics manager? To reduce inventory management costs, many companies use a system called, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation.
A Supply Chain includes the chain of entities involved in the planning,procurement,production and of products and services Distribution Supply Demand Transport Companies manage their supply chains through. Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all the marketing channel organizations.
Julie will begin the practice of.
There are four generic processes involved in any SCM-Planning for operations,sourcing decisions,manufacturing related activities and 13 download Inventory Information Distribution Lean production involves Improvement of speed only Improvement of quality only Elimination of all types of waste Elimination of cost only Today, a growing number of firms now outsource some or all of their logistics to intermediaries.
Most operations produce a mixture of both products and services.
Which of the following businesses are closest to producing pure services? If a sample of parts is measured and the mean of the measurements is outside the control limits the process is in control, but not capable of producing within the established control limits out of control and the process should be investigated for assignable variation within the established control limits with only natural causes of variation monitored closely to see if the next sample mean will also fall outside the control limits A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product.
Which tool do you suggest they use to organize their findings? Ishikawa diagram Pareto chart process chart control charts When a sample measurement falls inside the control limits, it means that each unit manufactured is good enough to sell 14 the process limits cannot be determined statistically the process output exceeds the requirements if there is no other pattern in the samples, the process is in control Supermarket Bank Hospital They all use it.
Shapiro R. Childerley A. Novich N. Factor R. Further reading There are many books on logistics, and the following list gives a useful starting point. Arnold J. Brewer A. Coyle J. Dix C. Gattorna J. Hill E. Lucie Press.
Simchi-Levi D. Waters D.
Introduction to Operations and Supply Chain Management, 5th Edition
Historically, organisations put all their effort into making products and gave little thought to the associated movement of materials. Managers recognised that transport and storage were needed, but they were viewed as technical issues that were not worth much attention — they were simply the unavoidable costs of doing business.
Some early work in the s began to look more carefully at the transport of finished goods. Since then there have been considerable changes. Perhaps the main reason for change was the recognition that logistics was expensive.
By the s5,6 and 80s7—10 surveys were suggesting that the movement and storage of materials typically accounted for 15—20 per cent of revenue. Pressures to improve logistics As well as potential savings, many other factors are encouraging organisations to improve the management of their supply chains. This encourages improvement to operations, including logistics. These allow electronic data interchange EDI , item coding, electronic fund transfer EFT , e-commerce, shared knowledge systems, and other new practices.
Logistics is a useful area for third-party operators, with specialised companies offering a range of services. This integration is important for logistics, which is usually the main link between organisations in a supply chain.
In the next section, we will see how logistics is responding to these pressures. Perhaps the most obvious change is the increasing use of technology.Many of the photos illustrate additional examples of companies that utilize the operations and supply chain concepts in their business.
Problems 1 The following activities are part of a project to be scheduled using CPM: Chen, Y. Values above the upper and lower control limits indicate points out of adjustment. In the first line. The main premise is that remanufacturing costs will go down if only the returned products with better quality are remanufactured.